Frequently Asked Questions

Booking is easy! You can browse our selection of tours on the homepage or under the "Discover" menu. Once you find an activity you like, click the "View Detail and Book" button, select your preferred date, and follow the checkout process. You can also contact us directly via WhatsApp or email for custom itineraries.

We accept major credit cards (Visa, Mastercard) and PayPal for online bookings. For bookings made directly in Madagascar, we can also accept cash payments (Euros, Dollars, or Malagasy Ariary) or bank transfers.

For day tours, full payment is usually required at the time of booking to secure your spot. For multi-day packages or custom tours, we typically require a 30% deposit, with the remaining balance due 30 days before departure or upon arrival in cash.

Absolutely! We specialize in organizing tours for families, friends, and corporate groups. Please contact us directly with your group size and requirements so we can provide a customized quote and ensure we have the appropriate transport and guides available.

We offer free cancellation up to 24 hours before the tour start time for a full refund. Cancellations made less than 24 hours before the tour may be subject to a 50% cancellation fee. No-shows are non-refundable. For multi-day tours, please refer to the specific terms on the tour page.

Safety is our priority. If weather conditions (heavy rain, rough seas) make the tour unsafe, we will attempt to reschedule for another day. If rescheduling is not possible, you will receive a full refund. We monitor weather forecasts closely and will contact you ahead of time if there are concerns.

Yes, most of our tours include complimentary pick-up and drop-off from hotels in Nosy Be (Hell-ville, Ambatoloaka, Andilana) and Diego Suarez city center. If you are staying at a remote lodge, an additional transport fee might apply. Please check the "What's Included" section of your specific tour.

Private Tours: You have the vehicle and guide exclusively for your group. You can customize the itinerary and leave at your preferred time.
Group Tours: You join other travelers. The price is lower, but the schedule is fixed and the itinerary is standard.

We offer a wide range of tours. Snorkeling and city tours are generally light. Hiking in Amber Mountain or Ankarana requires a moderate level of fitness. Each tour description includes a physical rating to help you decide. Contact us if you have mobility issues.

We provide masks, fins, and snorkels. We recommend bringing a swimsuit, towel, biodegradable sunscreen, a hat, and sunglasses. Don't forget your underwater camera! Water and lunch are usually included in full-day trips.

Yes, we offer airport transfers from Fascene Airport (Nosy Be) and Arrachart Airport (Diego Suarez). We can also arrange transfers between cities. Please contact us with your flight details to arrange this service.

For full-day tours, lunch is typically included (often a seafood BBQ on the beach for boat tours). Half-day tours usually include water and snacks. Specific inclusions are listed on each tour page. We can accommodate vegetarian or vegan diets upon request.

In parks like Lokobe or Nosy Komba, lemurs are accustomed to humans, so sightings are almost guaranteed. In wilder parks like Amber Mountain, sightings are very high (95%+) but nature is unpredictable. Our guides are experts at spotting them!

Yes. We choose snorkeling spots with calm, protected waters (like Nosy Tanikely and Nosy Iranja). Sharks are rarely seen near the reefs where we snorkel. We provide life jackets for those who are not strong swimmers.

Most nationalities require a visa to enter Madagascar. You can obtain a 30, 60, or 90-day tourist visa on arrival at the airport (payable in cash) or apply for an e-visa online before you travel. We recommend checking the latest requirements with your local embassy.

No specific vaccinations are mandatory for entry, but we recommend being up to date with routine vaccines. Anti-malarial medication is highly recommended for Madagascar. Consult your doctor or a travel clinic 4-6 weeks before your trip.

The local currency is Malagasy Ariary (MGA). Euros and US Dollars are widely accepted for tourist services. It is best to bring cash (Euros preferred) for local markets, tips, and small purchases. ATMs are available in Hell-ville and Diego Suarez, but can be unreliable.