Review Policy
We are committed to maintaining honest, authentic, and transparent reviews. This policy explains how we collect, verify, and moderate reviews to help travelers make informed decisions.
Verified Reviews Only
- No fake reviews: Every review on our platform comes from a real customer who booked and completed a tour with us.
- Reviews are marked with a "Verified" badge to confirm the reviewer actually participated in the experience.
- We never pay, incentivize, or fabricate reviews. All opinions are genuine and unpaid.
- Reviews written by friends, family members, or employees of the tour operator are strictly prohibited.
Who Can Leave a Review
- Only customers who have booked through our platform and received a confirmed booking are eligible.
- The booking must be confirmed by our team before a review can be submitted — unconfirmed bookings do not qualify.
- Only the person who made the booking or a member of their traveling party may submit a review.
- Third parties, competitors, or individuals with no direct experience of the tour are not permitted to review.
When Reviews Are Not Allowed
- Cancelled tours: If the tour was cancelled by either party and did not take place, no review may be submitted.
- No-shows: Customers who did not attend the tour without prior notice are not eligible to review.
- Unconfirmed bookings: Inquiries, quotes, or pending bookings that were never confirmed cannot be reviewed.
- Duplicate reviews: Submitting more than one review for the same tour or experience is not permitted.
Review Content Guidelines
- Reviews must be relevant to the tour experience — describe what happened during the activity.
- Be honest and accurate — exaggerating, whether positive or negative, misleads other travelers.
- Keep reviews respectful and constructive — personal attacks on guides or staff are not acceptable.
- No promotional content: Reviews cannot contain links, ads, or references to competing services.
When We May Remove Reviews
- Offensive language: Reviews containing profanity, slurs, hate speech, or threatening language will be removed.
- Does not match the experience: Reviews describing a different tour, destination, or activity that the reviewer did not book with us.
- Spam or repetitive content: Identical or near-identical reviews posted multiple times.
- Personal information: Reviews containing private data such as phone numbers, emails, or addresses of others.
- False claims: Demonstrably untrue statements intended to harm our reputation or mislead travelers.
- Legal issues: Reviews that violate any applicable law, regulation, or court order.
How We Moderate Reviews
- All reviews are screened by our team before or shortly after publication to ensure compliance with this policy.
- We use a combination of automated filters and manual review to detect violations.
- We do not alter the rating or content of a review — we only remove reviews that violate our guidelines.
- Our team may request evidence (e.g., booking records) to verify the legitimacy of a review if flagged.
Reporting & Responding to Reviews
Flag a Review
If you believe a review violates this policy, you can report it by contacting us at support@joenbtourmada.com . We will investigate and take appropriate action within a reasonable timeframe.
Our Response
We may respond publicly to reviews to clarify, thank the customer, or address concerns. We do not argue with reviewers or ask them to change their rating. Our responses are always professional and respectful.
Editing & Deleting Your Review
Edit Your Review
You may edit your review content at any time by contacting us. However, the edited version must still comply with this policy. The original posting date will remain visible.
Delete Your Review
You can request the removal of your own review by emailing us. Once deleted, the review cannot be restored. Please note that we may retain an anonymous record for moderation purposes.
Your Rights & Our Commitment
You have the right to express your honest opinion about your experience. We value all feedback — positive and negative — as it helps us improve our services and helps other travelers make informed choices.
We will never discriminate against customers who leave negative reviews or refuse service based on review content.
Transparency Promise
We are committed to full transparency. Our review system is not manipulated, and we do not suppress legitimate negative feedback. The overall rating you see reflects the unaltered average of all verified reviews.